Returns & Exchanges

Because every Bitter Bitch Co. piece is handmade to order, we don't accept returns for refunds. However, we’re happy to offer exchanges on eligible items within 15 days of delivery.

Exchange Requirements

• Exchange requests must be submitted within 15 days of delivery.

• Items must be unworn, unwashed, and in original condition, with all original tags attached.

• Buyer is responsible for all return postage costs. We recommend using a trackable shipping method, as Bitter Bitch Co. is not responsible for packages lost in transit.

• Once your returned item is received and inspected, we’ll process your exchange.

• If the requested replacement item is unavailable, we’ll work with you to select another available item of equal value.

Handmade Variations

Our products are handmade to order, so slight variations in color, placement, finish, or other details may occur from one piece to another. These variations are part of what makes each piece unique and are not considered defects.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We’ll make it right.

How to Request an Exchange

To start an exchange, contact us at hbic@thebitterbitchsguide.com before sending your item back. Please include your order number, the item you would like to exchange, and the reason for the exchange. We’ll provide the next steps and return instructions.

Please do not send any item back without contacting us first. Unauthorized returns may not be accepted.

Bitter Bitch Co. reserves the right to refuse an exchange if an item does not meet the requirements outlined above.